Data recovery from NAS & Raid systems

Possible causes of raid failure include head crash, firmware/backplane issues, human error, and cyber and ransomware attacks.

Our certified data recovery engineers have a success rate of over 95% in recovering failed RAID systems.

Any type of data loss

Physical and electronic damage, fire/water damage, deleted data, formatting.

All NAS manufacturers

Synology, QNAP, Western Digital, Buffalo, Netgear NAS, SanDisk, etc.

All servers

HP Enterprise, IBM, Dell, Super Micro, Lenovo, Fujitsu, Cisco, Huawei, etc.

Most preventable damage to RAID data occurs within the first sixty minutes of a human-induced failure.

Examples include the replacement of incorrect hard disks or RAID controllers, forced online states of hard disks, incorrect initializations and failed rebuilds.

In such cases, it is important to stop all activities and not to make any further changes to the original configuration of the system or the storage devices. A RAID is the foundation for servers, Network Attached Storage (NAS) and Storage Attached Network (SAN), and it is often not obvious whether the RAID is the cause of a problem.

Clear indications
  • Error messages
  • Audible alarm
  • LED alarm notifications from the NAS/server
  • Unusual drive noises

More subtle hints

  • Data or database corrupt
  • File access is not possible
  • Logical drives not available
  • Volume has failed
  • System speed
  • NAS/server connection is interrupted
Human behavior
  • Incorrect replacement actions of hard disks in the RAID configuration.
  • Damage to the RAID due to the use of the wrong RAID controller.
  • Forcing the online state of hard disks.
  • Incorrect initialization of hard disks.
  • Failed recovery processes (rebuilds).
  • Use of incomplete backups to restore to the same system.

Technical defects (HDD/SSD)

  • Age / operating hours (mechanical wear of the hard disk mechanism due to friction of the components)
  • Electronic defect of the data carrier
  • Inferior quality
  • Corrupt firmware or mapping table
  • Power surges (short circuits, lightning strikes, etc.)
  • High heat generation within the housing with poor or no heat dissipation

Data loss – How to act correctly

Data recovery procedure

Service variants

Q&A – Questions and answers

No data, no costs

With us you don’t take any financial risk, because you only pay if we can recover your data.

JBOD, RAID 0, 1, 10

up to 5 data carriers, each additional data carrier + CHF 200

RAID 5, 6, 50

up to 5 data carriers, each additional data carrier + CHF 200

Economy for a flat rate

Duration: approx. 1 – 3 weeks
Free analysis within 72 hours **
1’800 – 2’400 *
2’200 – 3’200 *

Priority at a flat rate

Duration: approx. 4 – 7 working days
Free analysis within 72 hours **
2’400 – 3’000 *
3’300 – 4’200 *

Business

Duration: approx. 1 – 3 working days
Analysis within 48 hours **
Analysis flat rate CHF 150
3’000 – 3’600 *
4’200 – 6’000 *

Emergency 24h

We start immediately and work for you around the clock at
Analysis as soon as possible **
Analysis flat rate CHF 300
4’200 – 5’400 *
6’000 – 8’500 *

JBOD, RAID 0, 0+1, 10

up to 5 data carriers, each additional data carrier + CHF 200
  • Economy for a flat rate 1'800 - 2'400*

    Duration: approx. 1 - 3 weeks

Free analysis within 72 hours **
  • Priority at a flat rate 2'400 - 3'000*

    Duration: approx. 4 - 7 working days

Free analysis within 72 hours **
  • Business 3'000 - 3'600*

    Duration: approx. 1 - 3 working days

Analysis within 48 hours **
Analysis flat rate CHF 150
  • Emergency 24h 4'200 - 5'400*

    We start immediately and work
    for you around the clock

Analysis as soon as possible **
Analysis flat rate CHF 300

RAID 5, 6, 50

up to 5 data carriers, each additional data carrier + CHF 200
  • Economy for a flat rate 2'200 - 3'200*

    Duration: approx. 1 - 3 weeks

Free analysis within 72 hours **
  • Priority at a flat rate 3'300 - 4'200*

    Duration: approx. 4 - 7 working days

Free analysis within 72 hours **
  • Business 4'200 - 6'000*

    Duration: approx. 1 - 3 working days

Analysis within 48 hours **
Analysis flat rate CHF 150
  • Emergency 24h 6'000 - 8'500*

    We start immediately and work
    for you around the clock

Analysis as soon as possible **
Analysis flat rate CHF 300
All prices in CHF incl. 8.1% VAT for one data carrier each
Request a free analysis

Legend

* The costs always depend on the cause of the data loss or the type of damage to mechanical or electrical parts.

You will receive a precise and binding data recovery quote after the free analysis has been performed.

** The duration of the analysis depends on the type and condition of the data carrier.

Please note

Data carriers that have already been opened outside a Class 100 clean room cause additional work. Therefore, we charge an expense allowance of CHF 200.00 in these cases, before the analysis.

For an internal storage medium (e.g. in a laptop, desktop, iMac, etc.), which must first be removed by us, we charge a flat rate of CHF 50.00 (even if the order is cancelled).

In case of cancellation of the offer we charge a handling fee of CHF 50.00 plus VAT. CHF 25.00 shipping costs for the return of the data carrier. The analysis remains free of charge.

Demolition after order placement

If you cancel the order after you have already given us your consent to carry out the data recovery, we will charge 30% of the order amount if we have already started with the data recovery.

Your consultant
René Sidler
043 466 98 09

Your data in good and safe hands

We are aware of the responsibility when you entrust us with your data. Therefore, we always work according to the following criteria:

  • Your data enjoys all the highest priority and confidentiality
  • All recovered files will be deleted from our servers after copying them to the transport medium after 14 days at the latest.
  • Your data will not be opened by us at any time. Should it be necessary to open parts of your data due to a quality control, we commit ourselves to absolute confidentiality.
  • The recovered data is always sent or delivered to you encrypted.
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