Data recovery procedure

Submit media

Please fill out the Diagnostic Application fill out. The confirmation will be sent to your e-mail address together with further information.

Check your email inbox and print the registration confirmation.

Swiss Post will then collect the data carrier from you together with the completed and signed form. Alternatively, you can also send us the data carrier by post or hand it in to us or one of our partners.

Analysis

Immediately after receipt of your data carrier, the data carrier analysis takes place. This provides information about the degree of damage to the data carrier.

After the analysis is completed, we will send you the diagnostic report with our data recovery offer.

Data recovery

With data recovery, we create a clear file list for you with all the recovered data. The file list will be forwarded to you for review.

After you have checked the file list to make sure that the data you need is available, the files are saved to an encrypted transport medium (USB stick or external hard drive).

If, according to the file list, the data you need cannot be recovered, you have the option to cancel the data recovery order without incurring any costs.
(Exception: smartphone and tablet)

Return of the data

The recovered data will be returned to you by mail on an encrypted transport medium or made available for pickup at our location. The transport medium is usually an external USB hard disk or a USB stick.

If you prefer collection, you must identify yourself at the time of collection by means of official identification (driver’s license, ID, passport, alien’s identity card).

For security reasons, we will send you the decryption code for your transport medium separately by e-mail.

Submit media

Please fill out the Diagnostic Application fill out. The confirmation will be sent to your e-mail address together with further information.

Check your email inbox and print the registration confirmation.

Swiss Post will then collect the data carrier from you together with the completed and signed form. Alternatively, you can also send us the data carrier by post or hand it in to us or one of our partners.

Analysis

Immediately after receipt of your data carrier, the data carrier analysis takes place. This provides information about the degree of damage to the data carrier.

After the analysis is completed, we will send you the diagnostic report with our data recovery offer.

Data recovery

With data recovery, we create a clear file list for you with all the recovered data. The file list will be forwarded to you for review.

After you have checked the file list to make sure that the data you need is available, the files are saved to an encrypted transport medium (USB stick or external hard drive).

If, according to the file list, the data you need cannot be recovered, you have the option to cancel the data recovery order without incurring any costs.

Return of the data

If you prefer collection, you must identify yourself at the time of collection by means of official identification (driver’s license, ID, passport, alien’s identity card).

For security reasons, we will send you the decryption code for your transport medium separately by e-mail.

Do you have any questions? We are here for you.

Do you have any questions?
We are here for you.

Please call us or read our detailed FAQ’s.

Request free analysis

FAQs

Expert hotline
043 466 98 09
| Emergency 24 hours

043 466 98 11

Expert hotline
043 466 98 09

Emergency 24 hours

043 466 98 11